Customer Engagement Manager

The Customer Engagement Manager is responsible for the daily operations and management of the Customer Engagement department within the store. The role is responsible for ensuring customers are served by the staff of the department, leave educated on the products within the store, and are provided answers for their questions. 

Reporting to the Store Manager, the Customer Engagement Manager works directly with the store operations team, and store staff. Plays a key role of store operations team working closely with other Department Managers. Works with other Senior Managers with respect to their functional area, including the Finance Manager, Customer Experience Manager, Marketing Manager and Category Managers.

Responsibilities

• Building strong team dynamic amongst customer engagement department staff
• Provide feedback consistently and effectively to staff members
• Recruit and select team members through application screening, interviews, and reference checks
• Set expectations for staff and hold them accountable to these expectations
• Schedule work and shifts appropriately to meet store needs
• Oversee all HR decisions and administration for customer engagement department

Qualifications & Skills

• 3-5 years management experience in the Grocery Industry or Related Industry
• In depth knowledge of the Natural Foods Industry and its products
• High care for product integrity and proper product handling
• Strong organizational skills
• Self motivated
• High initiative and willingness to communicate concerns directly
• Understanding of proper use of CRS and other CNF systems
• Demonstrated leadership ability and Management Skills
• Hiring, training and disciplinary experience
• Computer knowledge